Terms of Service

1. Introduction

Welcome to Guide Connect, a professional, commission-free B2B platform connecting qualified tour guides in Iceland with travel companies.

Guide Connect operates as a registered Icelandic company (Ehf.) and is the entity granting these Terms of Service.

By accessing or using the Guide Connect website and services (the "Platform"), you agree to be bound by these Terms of Service (the "Terms"). If you do not agree to these Terms, you must not use the Platform.

Company Reg. No. 4701261320

2. Definitions

• Platform: The Guide Connect website, application, and related services.
• Guide: A professional tour guide registered on the Platform.
• Agency: A travel company, tour operator, or DMC registered on the Platform.
• User: Any person or entity that accesses or uses the Platform (including Guides and Agencies).
• Assignment: A job posting or request for services created by an Agency.

3. Platform Service and Model

Guide Connect provides a hub to facilitate direct connections and negotiations between Guides and Agencies.

• Commission-Free Model: We operate on a subscription basis. Guide Connect is not a party to, and takes no commission from, the contract, negotiation, or payment for any Assignment agreed upon between a Guide and an Agency.
• Subscription: Access to the Platform's core search, filtering, and direct contact features requires a valid, paid subscription for Agencies and/or Guides (as applicable to the current business model).

4. User Accounts and Eligibility

• Account Creation: To use the Platform, you must create an account and be a professional entity or individual involved in the Icelandic tourism industry.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
• Accuracy: You agree to provide accurate, current, and complete information, including professional licenses and contact details, and to keep this information updated.

5. Guide Responsibilities

As a Guide, you represent and warrant that you will:

• Provide accurate, truthful, and up-to-date information regarding your qualifications, certifications, and licenses.
• Keep your real-time availability information accurate to ensure reliability for Agencies.
• Honor all commitments and agreed-upon terms for Assignments accepted through the Platform.
• Communicate professionally and respectfully with Agencies and the Platform support team.

6. Agency Responsibilities

As an Agency, you represent and warrant that you will:

• Provide accurate, complete, and truthful descriptions and requirements for all Assignments.
• Treat Guides fairly, professionally, and without discrimination.
• Honor all offers and pay Guides according to the mutually agreed-upon terms and schedule, outside of the Platform.
• Use Guide profile data solely for the purpose of staffing tours and not for any other commercial purpose.

7. Content and Intellectual Property

• Our Content: The Platform, including its design, text, graphics, and underlying code, is the exclusive property of Guide Connect and is protected by intellectual property laws.
• User Content: You retain ownership of the data and content you upload (e.g., profile pictures, CVs). By posting content on the Platform, you grant Guide Connect a worldwide, non-exclusive, royalty-free license to use, display, and distribute that content solely for the purpose of operating and promoting the Platform.

8. Prohibited Conduct

You agree not to use the Platform to:

• Violate any applicable national or international law, including the laws of Iceland and the European Economic Area (EEA).
• Post false, misleading, or defamatory information.
• Upload viruses, malicious code, or use any data mining or extraction tools.
• Interfere with the proper working of the Platform or attempt to gain unauthorized access to our systems.
• Use the Platform to circumvent the subscription fee or for any purpose other than facilitating staffing and assignments in Icelandic tourism.

9. Limitation of Liability and Disclaimer

Guide Connect acts solely as a facilitator for connections between Guides and Agencies.

• No Warranty: We do not warrant the quality, safety, or legality of any Assignment or the qualifications, background, or conduct of any User.
• No Responsibility: Guide Connect is not responsible for the outcome of any interaction, negotiation, or contract between Guides and Agencies. All risks associated with an Assignment, including payment, quality of service, and cancellations, remain with the respective Guide and Agency.
• Limitation: To the maximum extent permitted by law, Guide Connect will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Platform.

10. Termination

We may suspend or terminate your account and access to the Platform immediately, without prior notice or liability, if you breach these Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Iceland, without regard to its conflict of law principles.

12. Changes to Terms

We may update these Terms from time to time. We will notify you of any material changes by posting the new Terms on this page and/or sending an email notification.

13. Contact Information

If you have questions about these Terms, please contact us at legal@guideconnect.is.