Guide Connect
[IS] Safety

[IS] Safety first, paperwork second

[IS] A guide on a glacier hike reports a minor injury. You see it on your screen within seconds, with photos, GPS location, and severity. No phone calls, no scribbled notes, no incident report filed three days later.

[IS] Get Started
Incident Overview
3 reports
South Coast Classic
Anna S.·Resolved, 2h ago
Resolved
Golden Circle
Bjorn K.·Equipment issue near Geysir
Open
Northern Lights Hunt
Sigrun H.·Awaiting response
Critical
1 critical, 1 open, 1 resolved

[IS] Guides report from the field

[IS] When something happens on a tour, the guide handles it first. Filing the report should not take longer than the incident itself. Mobile reporting captures what happened, where, and how serious it was, while it is still fresh.

  • [IS] Photos and GPS, automatic
    [IS] Guides snap photos and the system captures coordinates from their device. The report shows exactly where it happened, not a vague description.
  • [IS] Five structured categories
    [IS] Safety and medical. Equipment and vehicle. Weather and environment. Guest issues. Security. Consistent categories make every report searchable and analyzable.
  • [IS] Severity with auto-escalation
    [IS] Low, medium, high, critical. High and critical trigger instant notifications to the agency. Low-severity reports are logged for pattern analysis without triggering alerts.
  • [IS] Filed in under a minute
    [IS] The guide selects a category, sets severity, adds a note, and submits. Photos and location attach automatically. No forms to print, no reports to email later.

Incident Report

Medium Severity
Equipment & Vehicle

Flat tire on Route 1 near Skogafoss. Backup vehicle dispatched from Vik. Guests transferred, no injuries.

2 photos attached
63.532°N, 19.511°W
Filed by Bjorn K.3 min ago

[IS] Live data from Iceland's national systems

[IS] Guide Connect pulls road and weather data directly from Iceland's official sources. Your guides see current conditions on their route before they drive it, and you see conditions across every active tour from your dashboard.

  • [IS] Road conditions from Vegagerdin
    [IS] Surface status, closures, and warnings from the Icelandic Road and Coastal Administration. Route 1 clear, Route 35 icy, Kjolur closed. Updated every 30 minutes.
  • [IS] Weather from Vedurstofa
    [IS] Live observations from the Icelandic Met Office for every active tour area. Temperature, wind speed, precipitation, visibility. Updated as weather stations report.
  • [IS] Overlaid on your tour routes
    [IS] Conditions are not just listed. They are matched to the actual roads your tours travel. A closure on Route 35 matters when you have a Highland tour today. It does not matter when you do not.
  • [IS] Automatic condition alerts
    [IS] When conditions change on a road segment that one of your active tours is using, the system notifies the agency and the guide. No manual checking required.

[IS] Spot the pattern before it repeatsPro

[IS] Individual incidents are problems. Patterns across incidents are opportunities to prevent them. The analytics dashboard shows what types of incidents happen, where, when, and whether the trend is improving.

  • [IS] Category breakdown
    [IS] See which types of incidents occur most. Equipment failures at 40%, weather disruptions at 25%. The breakdown tells you where to invest in prevention.
  • [IS] Trend analysis by season and route
    [IS] Track incident frequency over months. Compare summer to winter, South Coast to Highlands. Identify routes or seasons that consistently produce more reports.
  • [IS] Response and resolution tracking
    [IS] Measure how quickly incidents are acknowledged and resolved. Set targets, track compliance, and identify where your response process needs attention.

Safety Analytics

Equipment12
Weather8
Safety5
Guest3

Last 6 months

Avg resolution

2.1 days

SLA compliance

94%